Terms & Conditions

Last Updated: April 24, 2024

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:

  • Affiliate: means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: Maharashtra, India
  • Company: (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Bastian Hospitality Pvt. Ltd., Kamal Building, B/1, New, Linking Rd, next to Burger King, Bandra West, Mumbai, Maharashtra 400050.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service: refers to the Website.
  • Terms and Conditions: (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website: refers to Bastian, accessible from https://bastianhospitality.com
  • You: means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied:

  • As to the operation or availability of the Service, or the information, content, and materials or products included thereon;
  • That the Service will be uninterrupted or error-free;
  • As to the accuracy, reliability, or currency of any information or content provided through the Service; or
  • That the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

These Terms of Use shall be construed in accordance with the applicable laws of India. In the event of any dispute, difference or claim arising out of these Terms of Use, the same shall be settled in accordance with the Laws of India through regular judicial process and the courts of Mumbai, India shall have exclusive jurisdiction.

Disputes Resolution

In the event of any dispute, difference or claim arising out of our Policies, the same shall be settled in accordance with the Laws of India through regular judicial process and the courts of Mumbai, India shall have exclusive jurisdiction.


Neither party shall be liable to the other for any failure to perform any obligation under this Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, COVID-19, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, epidemic or pandemic which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall forthwith inform the other party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

If the user makes a reservation, purchases or avails any products or services, offered by Bastian Hospitality Pvt. Ltd, which is confirmed by Bastian Hospitality Pvt. Ltd, but, unavailable due to any unforeseen or unexpected circumstances, such request of the user will be cancelled, and the payment amount pertaining to the unavailable reservation, product and/or service will be refunded either to the user’s source account, or by way of a credit voucher, at the sole discretion of Bastian Hospitality Pvt. Ltd, without any interest, and without any additional liability on the company within 15 days.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By Email: info@bastianhospitality.com

By visiting this page on our website: https://bastianhospitality.com/contact


Please take the time to read through these important reservations T&Cs.

Admission & Conduct

The Right of Admission is Reserved. The Company/Management retain the right to refuse entry.

We operate a zero-tolerance policy towards abuse aimed out or staff or guests.

Deposits/Minimum Spend

  • Bastian At The Top, Mumbai, requires a reservation confirmation deposit of 2,000 IRP per person as per the minimum spend policy.
  • Bastian, Garden City, Bangalore, requires a reservation confirmation deposit of 2,000 IRP per person as per the minimum spend policy.
  • Bastian, Bandra, Mumbai may require a confirmation deposit. Information available on booking.
  • Bizza, Bandra, Mumbai may require a confirmation deposit. Information available on booking.

Cancellation Policy

  • 24 hrs. from date & time of Booking: 100% refund.
  • 12 hrs. from date & time of Booking: 50% refund.
  • Less than 12 hrs. from date and time of booking: forfeit of entire deposit.

Table Timings

  • We operate a strict 2-hour maximum table time policy.
  • We will always endeavor to accommodate you if you are late for your initial reservation time. Please be patient and bear with us whilst we try and meet your expectations.
  • We will hold your table 20 minutes after your scheduled reservation time. If you do not arrive in that time, we will place your reservation on to the waitlist and accommodate you at the next earliest available table.

Dress Code

  • Smart Casual, Men, please note regrettably no open sandals/shoes.
  • Shorts may be worn on the occasion of Brunch.

Kids/Children Policy

  • Bastian At The Top: Children below 15yrs of age are not allowed in the swimming pool.
  • All venues: Children below 13yrs of age are not permitted on Friday and Saturday from after 9pm.

Valet Parking

  • We operate a chargeable Valet Parking service.
  • Please note that there is limited street parking at our Bangalore and Bizza, Mumbai venues so we advise using a Driver/UBER/Valet service.

Outside Catering / Food / Desserts / Cakes

  • We do not permit the consumption of any food. Cakes, desserts from outside suppliers and providers.
  • We offer an incredible selection of cakes and desserts for all occasions. Feel free to call us and we will happily share our selection.

Disability Access

  • Bandra Bastian does not have a disability lift/elevator.
  • Bastian At The Top has disability access from the ground floor to the Top.
  • We do not have disability access toilet facilities at our venues.

General Information

Reservations Office Operating Hours

  • Our reservations team are available between the hours of 10am and 10pm, Monday through to Sunday.
  • On certain special occasion days, public and religious holidays, these timings may be subject to change.

Opening Hours

Bastian, Bandra, Mumbai: https://g.co/kgs/fwNyGTc

Bastian At The Top, Mumbai: https://g.co/kgs/4MER5HH

Bastain, Garden City, Bangalore: https://g.co/kgs/d33KYUS

Bizza, Bandra, Mumbai: https://g.co/kgs/XVaBu6Y